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Health Administrator

Job Title: Health Administrator
You report to: Account Executive- Health
Date created/updated: October 2026
Applications close: Tuesday 27 October 2026
People who report to you: None

Job Summary

Tomlin Insurance Brokers is a dynamic, independent commercial broker. We are seeking a highly organized Health Administrator to join our Broking team. The ideal candidate will have strong administrative skills, a proactive mindset, and the ability to manage tasks efficiently while building relationships with clients and insurers.

Job Purpose

To be primarily responsible for delivering high-quality administrative support and assisting the Account Executive with client servicing within the Health and Employee Benefits division of our Broking team.

Success in this role requires a high standard of customer service when supporting health clients, a collaborative approach, and the ability to be proactive, hands-on and responsive to client needs. The role will also involve direct interaction with clients and taking the lead on client matters in the absence of the Account Executive.

Roles and Responsibilities

These are the key responsibilities of the job:

1. Health Administration

a) Responsible for the accurate and timely preparation and processing of all documentation relating primarily to health insurance policies, including new business, renewals and claims. Ensure all documentation is uploaded promptly and accurately to the CRM system (Acturis).

b) Provide exceptional customer service by responding promptly and professionally to client enquiries within the scope of the role. Resolve routine administrative matters where appropriate and refer more complex or technical enquiries to the relevant Account Executive.

c) Monitor outstanding documentation by maintaining a checklist of required information and following up with insurers or clients to obtain any missing documentation. Escalate outstanding matters to the Account Executive where necessary.

d) Prepare insurance documentation on behalf of the Account Executives, including quotations, invoices and other relevant documents, ensuring accuracy and completion within agreed service standards.

e) Support client visits and the onboarding of new groups, including providing face-to-face support and assisting with change management.

2. Client and Insurer Relationship

Your primary focus will be administration; however, you may occasionally be required to act as the main point of contact for a client account in the absence of the Account Executive. You will be expected to provide support by:

a) Maintaining positive client relationships through professional and effective communication, including face-to-face meetings, telephone calls and emails. Provide timely support and resolution to queries from clients and plan members.

b) Supporting a smooth and efficient renewal process, collaborating with other Account Executives involved in the client account where necessary.

c) Building and maintaining positive relationships with insurers through a professional, friendly and collaborative approach, ensuring these relationships support the needs of both the client and the wider team.

3. General Duties

a) When required, assist the wider team with general office and client-facing duties, including greeting clients, receiving payments, dealing with couriers and other related tasks.

b) Maintain an understanding of the local regulatory environment in which the company operates, including relevant AML/CFT/CPF requirements.

c) When required, visit insurers or clients to collect or deliver urgent information or documentation.

In addition to the above, you may be required to undertake any other related or reasonable duties as necessary to support the team and the wider business.

Key Qualifications and Experience

  • Knowledge and understanding of Group Health, with a minimum of 3 years in a Health and Employee Benefit role, would be beneficial.
  • Experience of working in a customer-facing role, providing administrative support to the customer, developing long-term relationships rather than transitory ones.
  • Formal training in insurance procedures/practices is desirable.
  • Good working knowledge of Microsoft Word, Excel, and Outlook.
  • Attention to detail with high levels of accuracy.
  • Excellent Organisational and Time Management skills.
  • University Degree would be an asset.
  • Must be a qualified driver and car owner.

Personal Characteristics

  • Responsiveness – ability to complete tasks in a reasonable timeframe according to changing priorities
  • Accountability – ability to validate/check own work to identify and correct errors and omissions
  • Professionalism – ability to communicate effectively and in a friendly, respectful and professional manor. Displays a genuine desire to help and understand the customer
  • High degree of integrity and trustworthiness